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100%  secure site

“Deepetch uses advanced security technologies and procedures to protect your personal information from unauthorized access. Your details are stored on computer systems with limited access in controlled facilities, and credit card numbers are protected with Secure Socket Layer (SSL) encryption when transferred over the internet”


What is a "secure site"?

A site that uses the HTTPS protocol to ensure that your information cannot be stolen by a third party between the sender and the receiver


For more detailed information on secure sites, click on the links below:
What is HTTPS?
What is an SSL certificate?

How can I tell if a web page is secured?

There are two general indications of a secured web page:

1. Check the web page URL

Normally, when browsing the web, the URLs (web page addresses) begin with the letters "http". However, over a secure connection the address displayed should begin with "https" - note the "s" at the end.
Try it! - Visit our home page (http://www.deepetch.com). Note the URL begins with the "http" meaning this page is not secure.

Once you "Log in" and select a payment option now you will notice the change in the URL.

2. It now begins with "https", meaning the user name, password and payment details will be encrypted



2 hour express service


“If you have a deadline or just want your images quickly, then our 2 hour express service is just the right option for you”


We guarantee you will receive your images within 2 hours from submitting your job.

Our other turnaround times include 2, 4, 8, 12, 24, 48, 72 and 96 hours.



15 minute  email response


“Our support team is always standing by to answer any questions and provide you with a quote”


Our customer support team endeavor to answer all emails within a 15 minute period to ensure we can get you back on track as soon as possible, whether it’s a quotation or just a general question



24/7  job tracking

“Stay in control of your jobs every step of the way with our real time job tracking”


What is job tracking and how will it help me?

The most frustrating part of outsourcing is loosing control of your jobs and not knowing if your job even arrived? Have they started my job? Is it on track? These are all questions that are import when you have a deadline

Our Job Tracking System answers all these questions in real time, meaning you can log in and check the progress of every image. You can also change the priority of your images and re-schedule them depending on which ones are most important to deliver first.

What details do I see in the Job Tracking System?

  1. Images submitted
  2. Requested delivery time
  3. Image name
  4. Image Complexity
  5. Status (Processing, QC (Quality Control), Completed)

This is a sample of the information you will see in our tracking system:



24 hour  live chat support

“Just want to chat? We’re there when you need us 24 hours a day, 7 days a week via our live chat facility”


Do you have a question? Answers are only a click away. Our support team will assist you with just about anything, and the best thing is we are always available!



 
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“ I just wanted to let deepetch know how much I appreciate their invaluable service. Since my discovery of deepetch services - my post processing costs have dropped by 75% and productivity and turn around time for my finished product is dramatically faster. I owe this all to one very basic but important change... Deepetch.com . THANKS AGAIN  „
        Gerad Slayton
“ Absolutely brilliant. I've been contouring for 15 years and couldn't have done it better and to not have to do it was the best part! Thank you. Friendly customer service, excellent pricing, fantastic turnaround time. Very happy customer! „
        Simone Linehan
“ These guys are nothing short of magicians! I can get great work that is of a high quality, super fast and at a fraction of the cost of getting in a freelancer. „
        Sarah Lang
“ I was introduced to deepetch 2 days ago and they have already saved me LOTS of time. A great service with great results. Very helpful and instant personable help too. Thanks! „
        Jonathan Van Der Knaap
“ Since I first started using your services in early 2010 to my current work in 2013 I have been nothing but impressed by your turn around times and creating a smooth workflow for my business, Thank you Deepetch. „
        David Waugh
“ I just love using your service - sitting on the other side of the world and being helped promptly!! Thanks for a wonderful website! „
        Linki Abrie
“ You guys are OUTSTANDING! Fantastic work and super quick turnaround. I will be sure to recommend you and will definitely be using your services again. Thank you! „
        Nicol
“ Just wanted to let you know the deep etching you did recently for my company was fantastic. Absolutely spot on! Got us out of a tight schedule. The results were perfect thank you. We will use you regularly for this work and will check out all the other great services you offer too. Once again Thank You „
        John Cochrane
“ I'm very satisfied, I can't ask more to you, Great work! „
        Silvia
“ When you need it fast and right, deepetch is tough to beat. I have been using photoshop since 1984, and they beat my skills. „
        Bill Cooke
“ This service is great. Never an issue and top quality work. I can make money offering background removal services to my clients, knowing that my rates are fair and the quality is great. „
        Rick Bible
“ You are awesome!!! My productivity has increased 10-fold with your services. It is so easy to work with you and I am so excited for the future. „
        Kati Chipps
“ My experience so far has been great. Thank you! :) „
        Brooke
“ I am very pleased with your service and attention to all requests in a timely manner. You may use me as referral for your potential future customers „
        Ted
“ Love ya work guys. Very impressed with the service and will be coming back. The ETA for the files was 12hrs but it was more like 2hrs „
        Ben
“ This is why I keep using and recommending you guys! Your customer service is absolutely brilliant „
        Liam
“ I think your service is a gift! I'm thrilled and will never be able to go back to doing it myself! If you guys went out of business I don't know what I would do „
        Kiersten
“ We are very happy with the service from Deepetch, this has saved us so much time. I cant believe we have only just started with you! „
        Soula
“ Im very, very impressed with Deepetch. Easy to use, friendly helpful staff, and wonderful quality! What a timesaver! „
        Kim

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