Rating & price example |
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Example based on the 500 credit bundle
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Credit bundles I FAQ’s I delivery I testimonials |
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Delivery & turnaround times
How credits work |
| Purchase credits and spend them whenever you process a image. The credit cost of any image depends on its complexity. |
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Delivery & turnaround times |
| We have three turnaround times 12 hrs standard, 4hr express service & 48hrs Super Saver (10% discount). Click here to find out more. |
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What is your service level guarantee? |
| If we don't return your images in the time you had requested, we will do your job absolutely free of charge. Furthermore, if you are not happy with the image or any particular job, please send these back and we will process the job again until you are satisfied with the quality. This service is at no additional cost to you. We encourage you to send us images you are not happy with, as this assists us in training and development within our production hub. |
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What hardware and software do I need? |
| All you need is a modern web browser (Safari, Internet Explorer 5.5+ or Firefox). Our site is hosted on our fast, dedicated web servers, you don't have to install a thing! |
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What format will the completed files be? |
| We return your images in the format you request. If you have chosen to receive the clipping path only, you will receive the same format you supplied, only with a clipping path. Basically, the same format you have supplied will be returned back to you. The only variation to this is if you have requested a transparent layer, in which case you will receive a .psd or layered .tif. |
| Visit our faq's section |
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| What you get? |
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Delivery & turnaround times |
| We have three turnaround times 12 hrs standard, 4hr express service & 48hrs Super Saver (10% discount). Click here to find out more. |
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I think you will be a lifesaver! Your work is excellent and you all are very kind. |
Robin |
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| Very good. Thanks for the email support for a comptuer dummy like me.That made all the difference. I intend to use your service in the future and have recommended it to others. |
grant |
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| finally! something I have always wanted - a quick and easy way to get all my etching done for next to nothing |
Dave |
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| We have used you a few times now and you have been prompt and provided us with great customer service when needed on every occasion. Keep up the good work. |
Nick |
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| This is a great service!!! It allows me to continue with my large volume of other post processing tasks and creative endeavors on the jobs that I send in. The work is very clean and I could not be more pleased. Turn around has always been faster than stated. |
Vic |
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| As always very satisfied with the the overall experience. Service, time to complete job, quality is perfect! |
Keisha |
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About us I our workflow I money back guarantee |
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Here are some key facts about deepetch.com you should know:
- We are the leader in the field. We've served over 2000 photographers, studios, advertising agencies and professionals.
- We have expansive resources. With over 100 full-time employees staffed around the clock 7 days a week.
- We guarantee effective and efficient communication. The Client support and service is key at deepetch.com, Our customer service team is based in Australia and guarantee to answer every request, feedback and query wihin 30mins.
- We are ahead of the game. deepetch.com's research and development department continually works to explore new technologies, methods and techniques to improve your experience with the site.
- We work under a non-disclosure agreement.
- We offer a satisfaction guarantee or your money back.
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| Learn more about deepetch.com |
| deepetch.com guarantees you a refund for the following reasons: |
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Your order cannot be completed
Your request to cancel the order is received before the order is initialized
You are not satisfied with the result and we have not attended to your request to correct the issue
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How to Contact Us
Should you have any further questions or concerns about deepetch.com services, please complete the contact form click here |
Step 1:
— A client posts an order
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Step 2:
— The support team responds to the order.
— The support team makes sure the order has all required information (descriptions, attachments). Support may ask the client to submit additional information, etc.
— Support passes the order to a production manager.
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Step 3:
— The production manager investigates the order and its requirements. This may result in additional questions.
— The production manager prepares the order and passes it to production.
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Step 4:
— Production process the job.
— After processing is complete, its passed onto the QA-team.
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Step 5:
— The QA-team analyzes the job. This may result in fixing requests to the production manager.
— Once QA-team approves the job it is passed to the client.
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Step 6:
— If the client requires corrections, the job is resubmitted (Australian support is brought in to aid any corrections)
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How to submit tutorials |
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Upload a sample here, we’ll tell you the rating |
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Not sure how to rate your images? |
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Upload a sample image and we will let you know how to rate it.
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Quote vs Rate
Self rating allows you the flexibilty of submitting a job knowing it’s in the queue about to be worked on, simply send and relax!
We understand that many of you are used to receiving a quote, this is why the option is there. Many customers once receiving their first quote go onto using the rate method. |
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Want your very own FTP account? |
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Want your very own FTP account? |
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Simply click the 'Request FTP account' link within your account and we will issue you with a username and password so that you can submit your images via FTP. |
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Let our support team answer your questions...
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Ability to process bulk volumes
