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About deepetch.com service

Deepetch.com provides a fast, yet high quality, image processing service. Services currently offered include hand drawn Clipping path, masking/alpha channels, image retouching/manipulation, color correction/management, image web optimisation and our Vectorize service. We accept all image file formats including jpg, tiff, eps, psd, png, raw and more.

Our credit bundles page contains a range of credit bundles for purchase which can then be redeemed for deepetch services. Bundles are available in a range of sizes to suit all needs and start from as little as $0.62 per credit. To view the services we offer and the costs for each service, view our services page.
Key facts you should know
Our money back guarantee
Workflow
Non-Disclosure Agreement (NDA)
  1. We are the leader in the industry. Founded in early 2008 deepetch.com was the first service of its kind offering a one stop solution for image processing services online. As of January 2010 we have served over 5000 photographers, studios, advertising agencies and professionals.
  2. We have an expansive range of resources. With over 100 full-time employees staffed around the clock 7 days a week, we can ensure the highest quality for each and every job.
  3. We offer a comprehensive workflow. With at least four departments working on every project, we can effectively meet all of our client's needs. Learn more.
  4. We don't own your images, you do. Security and copyright are of the utmost importance at deepetch.com, we will only store your images for 14 days after job completion where they are then deleted from our server, or sooner, if you delete them from the 'my jobs' section yourself.
  5. Technology. We employ the latest technology, ensuring that our servers, internet connections and power supplies are fail safe.
  6. We guarantee effective and efficient communication. Our client support and service is our main point of difference. Our customer service team is based in Australia and guarantee to answer every request, feedback and query within 30mins at any time of the day.
  7. We send feedback directly to top management. Your feedback is important to us. Not only does your account manager welcome it, so does the company's top management. If needed, every customer can complete a special contact form that is available in the Client Area. Once completed, the form is sent to the top management of the company for their review.
  8. We train professionals. Our experts developed special courses to train operators, managers, and quality control managers. Each member of the deepetch.com team receives professional certification on an annual basis. This allows us to maintain the highest quality of work.
  9. We are ahead of the game. deepetch.com's research and development department continually works to explore new technologies, methods and techniques to improve your experience with the site. This allows us to always be ahead of other online image processing service providers.
  10. We build a unique experience for each client. In addition to just processing your jobs, we also build a profile of our customers. With the more jobs you process, we build a unique and accurate profile of what you like and your job request. This helps us service your needs better by providing you a unique service that is different for each customer.
  11. We are an Australian managed company with customer support provided by Aplus Image Solutions Pty Ltd. We also own our production centres in India and Phillipines.
  12. We work under a non-disclosure agreement. Learn more.
  13. We offer a satisfaction guarantee or your money back. Learn more.
 
 
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“ I just wanted to let deepetch know how much I appreciate their invaluable service. Since my discovery of deepetch services - my post processing costs have dropped by 75% and productivity and turn around time for my finished product is dramatically faster. I owe this all to one very basic but important change... Deepetch.com . THANKS AGAIN  „
        Gerad Slayton
“ Absolutely brilliant. I've been contouring for 15 years and couldn't have done it better and to not have to do it was the best part! Thank you. Friendly customer service, excellent pricing, fantastic turnaround time. Very happy customer! „
        Simone Linehan
“ These guys are nothing short of magicians! I can get great work that is of a high quality, super fast and at a fraction of the cost of getting in a freelancer. „
        Sarah Lang
“ I was introduced to deepetch 2 days ago and they have already saved me LOTS of time. A great service with great results. Very helpful and instant personable help too. Thanks! „
        Jonathan Van Der Knaap
“ Since I first started using your services in early 2010 to my current work in 2013 I have been nothing but impressed by your turn around times and creating a smooth workflow for my business, Thank you Deepetch. „
        David Waugh
“ I just love using your service - sitting on the other side of the world and being helped promptly!! Thanks for a wonderful website! „
        Linki Abrie
“ You guys are OUTSTANDING! Fantastic work and super quick turnaround. I will be sure to recommend you and will definitely be using your services again. Thank you! „
        Nicol
“ Just wanted to let you know the deep etching you did recently for my company was fantastic. Absolutely spot on! Got us out of a tight schedule. The results were perfect thank you. We will use you regularly for this work and will check out all the other great services you offer too. Once again Thank You „
        John Cochrane
“ I'm very satisfied, I can't ask more to you, Great work! „
        Silvia
“ When you need it fast and right, deepetch is tough to beat. I have been using photoshop since 1984, and they beat my skills. „
        Bill Cooke
“ This service is great. Never an issue and top quality work. I can make money offering background removal services to my clients, knowing that my rates are fair and the quality is great. „
        Rick Bible
“ You are awesome!!! My productivity has increased 10-fold with your services. It is so easy to work with you and I am so excited for the future. „
        Kati Chipps
“ My experience so far has been great. Thank you! :) „
        Brooke
“ I am very pleased with your service and attention to all requests in a timely manner. You may use me as referral for your potential future customers „
        Ted
“ Love ya work guys. Very impressed with the service and will be coming back. The ETA for the files was 12hrs but it was more like 2hrs „
        Ben
“ This is why I keep using and recommending you guys! Your customer service is absolutely brilliant „
        Liam
“ I think your service is a gift! I'm thrilled and will never be able to go back to doing it myself! If you guys went out of business I don't know what I would do „
        Kiersten
“ We are very happy with the service from Deepetch, this has saved us so much time. I canít believe we have only just started with you! „
        Soula
“ Iím very, very impressed with Deepetch. Easy to use, friendly helpful staff, and wonderful quality! What a timesaver! „
        Kim

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